Other
Yes, support.alibaba.com has a reasonable trust score of 71. However, it is important to be aware of some risks.
This website serves as a directory for suppliers, manufacturers, exporters, and importers associated with Alibaba.
Verisite checked support.alibaba.com on July 2, 2026 and gave it a trust score of 39/100. Out of 31 checks, 18 passed, with 4 warning(s) and 9 failed check(s).
support.alibaba.com
Last checked 1 week ago
Part of alibaba.com
39
/100
Trust Score
Insufficient
6
Passed
2
Warning
4
Failed
Security Headers
Checks HTTP security headers and cookie security configuration.
Many security headers are missing. This website is vulnerable to common attacks.
Information Exposure
Checks for exposed sensitive files, directory listings, and information disclosure.
Critical exposures found: sensitive files are publicly accessible.
Content Security
Scans page content for suspicious scripts, iframes, external forms, and cryptominers.
No suspicious content detected on the page.
SSL Certificate
Verifies the SSL/TLS certificate validity and configuration.
Valid SSL certificate found (expires 2026-10-01).
Domain Age
Checks the age of the domain registration. Very young domains are often associated with fraud.
This domain has been registered since 1999-04-15.
Privacy & Cookies
Checks for tracking cookies, consent mechanisms, and third-party trackers.
No tracking cookies or third-party trackers detected.
Business Data
Checks for chamber of commerce number, VAT number, contact details, and required legal pages.
Some business data is missing or could not be verified.
Reviews & Trust Seals
Checks external reviews (Trustpilot) and trust seals (Kiyoh, WebwinkelKeur).
No reviews or trust seal found.
Malicious / Safety
Checks if the domain appears on known fraud or phishing lists.
This domain was not found on any known fraud or phishing lists.
Technology & Software
Detects CMS, frameworks, and JavaScript libraries and checks for outdated versions.
An error occurred while performing this check.
Email Authentication
Analyzes SPF, DKIM and DMARC configuration for email authentication.
Email authentication is poorly configured. The domain is vulnerable to email spoofing.
Network & Transport
Checks open ports, HTTP protocol support, redirect chain, and mixed content.
Network configuration is secure and well optimized.
DNS & Server
Checks DNS records, server information and hosting details.
No MX records found. The domain cannot receive email.
Security Headers
Checks HTTP security headers and cookie security configuration.
18/100
Many security headers are missing. This website is vulnerable to common attacks.
- Domain
- support.alibaba.com
- Cookies
-
- Total: 1
- Issues: xsrf-token: missing Secure flag, xsrf-token: missing SameSite attribute
- Secure cookies: 0
- Insecure cookies: 1
- HSTS max-age
- 31536000
- Missing headers
- Content-Security-Policy, X-Content-Type-Options, X-Frame-Options, Referrer-Policy, Permissions-Policy
- HSTS preload
- No
- Used browser fallback
- No
- Referrer-Policy
- No
- X-Frame-Options
- No
- HSTS includes subdomains
- Yes
- Permissions-Policy
- No
- X-Content-Type-Options
- No
- Content-Security-Policy
- No
- Strict-Transport-Security
- Yes
Technology & Software
Detects CMS, frameworks, and JavaScript libraries and checks for outdated versions.
0/100
An error occurred while performing this check.
- Check
- Technology & Software
Information Exposure
Checks for exposed sensitive files, directory listings, and information disclosure.
70/100
Critical exposures found: sensitive files are publicly accessible.
- Domain
- support.alibaba.com
- Exposures
-
- /.svn/entries — critical — SVN repository exposed
- Robots.txt analysis
-
- Exists: No
- Interesting paths:
- Paths checked
- 18
- Exposures found
- 1
- Directory listing enabled
- No
Email Authentication
Analyzes SPF, DKIM and DMARC configuration for email authentication.
0/100
Email authentication is poorly configured. The domain is vulnerable to email spoofing.
- SPF
-
- Exists: No
- Policy:
- Record:
- Mechanisms:
- Policy label:
- Authorized senders:
- DKIM
-
- Found: No
- Selectors:
- DMARC
-
- Exists: No
- Policy:
- Record:
- Percentage:
- Policy label:
- Has reporting: No
- Subdomain policy:
- Domain
- support.alibaba.com
Domain Age
Checks the age of the domain registration. Very young domains are often associated with fraud.
100/100
This domain has been registered since 1999-04-15.
- Domain
- alibaba.com
- Registrar
- Alibaba Cloud Computing (Beijing) Co., Ltd.
- Registered
- 1999-04-15
- Age (days)
- 9902
- Expires
- 2030-05-23
Privacy & Cookies
Checks for tracking cookies, consent mechanisms, and third-party trackers.
100/100
No tracking cookies or third-party trackers detected.
- Domain
- support.alibaba.com
- Detected trackers
- Pages scanned
- 1
- Total cookies
- 1
- Third-party trackers found
- 0
- Tracking cookies
- Consent mechanism detected
- No
- Tracking cookies found
- 0
Network & Transport
Checks open ports, HTTP protocol support, redirect chain, and mixed content.
90/100
Network configuration is secure and well optimized.
- Domain
- support.alibaba.com
- Open ports
- Mixed content domains
- Pages scanned
- 1
- Redirect chain
- http://support.alibaba.com, https://login.alibaba.com/newlogin/icbuLogin.htm?return_url=https%3A%2F%2Fsupport.alibaba.com%2F
- HTTP/2 support
- No
- HTTP/3 support
- No
- Open ports found
- 0
- Redirect loop detected
- No
- Mixed content resources
- 0
- Redirect chain length
- 2
- HTTP redirects to HTTPS
- Yes
Content Security
Scans page content for suspicious scripts, iframes, external forms, and cryptominers.
100/100
No suspicious content detected on the page.
- Domain
- support.alibaba.com
- Cryptominer scripts
- Pages scanned
- 1
- External form domains
- External script sources
- assets.alicdn.com, s.alicdn.com, dev.g.alicdn.com
- Obfuscation patterns
- 0
- Cryptominers detected
- 0
- Suspicious iframe details
- External form targets
- 0
- Obfuscated code patterns
- External script domains
- 3
- Suspicious iframes
- 0
Business Data
Checks for chamber of commerce number, VAT number, contact details, and required legal pages.
55/100
Some business data is missing or could not be verified.
- Domain
- support.alibaba.com
- Email address present
- No
- Phone number present
- No
- Terms and conditions present
- No
- Chamber of Commerce number found
- No
- VAT number found
- No
- Physical address present
- No
- Pages scanned
- 1
- Return policy present
- No
- Privacy policy present
- Yes
- Privacy policy page
- /icbu
- Contact details found
- 0
Reviews & Trust Seals
Checks external reviews (Trustpilot) and trust seals (Kiyoh, WebwinkelKeur).
10/100
No reviews or trust seal found.
- Domain
- support.alibaba.com
- Kiyoh trust seal found
- No
- Trust seal present
- No
- Trustpilot page
- https://www.trustpilot.com/review/support.alibaba.com
- Trustpilot profile found
- No
- WebwinkelKeur trust seal found
- No
Malicious / Safety
Checks if the domain appears on known fraud or phishing lists.
100/100
This domain was not found on any known fraud or phishing lists.
- Checked domain
- support.alibaba.com
SSL Certificate
Verifies the SSL/TLS certificate validity and configuration.
100/100
Valid SSL certificate found (expires 2026-10-01).
- Expiry date
- 2026-10-01
- Issuer
- GlobalSign nv-sa
- Subject
- *.alibaba.com
- Valid until
- 2026-10-01
- Valid from
- 2026-03-16
- TLS version
- TLSv1.3
- Serial number
- 41FCE610E4E8F923FE84A6BE
DNS & Server
Checks DNS records, server information and hosting details.
65/100
No MX records found. The domain cannot receive email.
- IP Address
- 47.246.146.72
- SPF record
- No
- IPv6 support
- No
- DMARC record
- No
- DNSSEC
- Yes
- MX Records
- Nameservers
- IP Addresses
- 47.246.146.72, 47.246.146.1, 47.89.80.106, 47.89.80.90
- IPv6 Addresses
About this website
Support.alibaba.com is part of the Alibaba platform, functioning as a manufacturer directory for suppliers, manufacturers, exporters, and importers. This site provides users access to a wide range of business contacts and product information.
Key facts about this website include a valid SSL certificate, which means that data transmitted between you and the site is encrypted. The domain age is also good, indicating stability. However, there are some significant concerns to consider.
What our scores mean for you
While the website has an SSL certificate, there are several critical shortcomings. The site lacks security headers, which poses a risk to users. This means your data may not be adequately protected against attacks. Additionally, there is an issue with email authentication, which can lead to unreliable communication. There are also concerns regarding the reviews on the site, which have a low score and may indicate a lack of trust from other users.
Score evolution
This section is not applicable as there is no previous score available.
What this means
Verisite is an independent platform that runs automated trust checks on websites. This result means that visitors should be cautious when using this site, particularly regarding data security and communication. For the company itself, this result may impact users' perceptions and their willingness to engage in business transactions.
Frequently asked questions
Does support.alibaba.com have a valid SSL certificate?
Yes, support.alibaba.com has a valid SSL certificate.
Has support.alibaba.com ever been reported for fraud?
No external red flags were found for support.alibaba.com.
How safe is my personal information on this site?
There are risks due to the lack of security headers and email authentication.
What does a low score for reviews mean?
A low review score may indicate a lack of trust from other users.
What are the risks of using this site?
The main risks are data security and unreliable communication.
Can I trust this site for business transactions?
Exercise caution; there are some concerns you should consider.